Refund policy
30-day returns
We want you to love your Dígame phone. If you're not happy with it, you have 30 calendar days from delivery to return it, no questions asked.
How to request a return
Email us at soporte.ralemor@gmail.com with your order number and let us know you'd like to return it.
We'll reply with the instructions and the return address.
Send the product in its original packaging, with all accessories and in the same condition you received it.
Return shipping costs
Return shipping costs are paid by the customer, unless the product arrives defective or doesn't match your order.
Refunds
We'll refund the amount paid, including any original shipping costs, within 14 days of you notifying us of the return. We may wait until we receive the product, or until you send us proof of shipment, before issuing the refund. You'll receive it via the same payment method you used.
Defective products and warranty
All our products are covered by the legal warranty that applies to consumers. If your phone arrives damaged or stops working properly, email us with photos or a video of the problem and we'll offer a repair, replacement or refund at no cost to you.
Exceptions
We don't accept returns of products damaged by misuse, impacts or tampering by the customer.